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Frequently Asked Questions
1. Q: Are you a trading company or a manufacturer?
A: We're a factory. We specialize in micro DC motors and DC gear motors for more than 14 years.
2. Q: What is the payment term for a new customer?
A: We support various secure online payment methods including credit cards (MasterCard, Visa, etc.), PayPal, and TT (Telegraphic Transfer).
3. Q: I can't find a suitable motor on your website, can you customize the motor for me?
A: Yes, we can customize suitable motor parameters and transmission dimensions according to our customer's specific requirements.
4. Q: Do you have certificates for the motors?
A: Yes, we have CE, FCC, ISO, and other relevant certificates. If you require specific other certifications, we can apply for them to meet your needs.
5. Q: How is your Quality Control?
A: We have professional inspection staff at every stage of the production process. Each finished motor undergoes comprehensive testing using high-precision equipment including Hardness Testers, 2.5D Image Testers, Salt Spray Chambers, Life Testers, Temperature Test Machines, and Noise Testers.
6. Q: Can I request samples before placing a bulk order?
A: Yes, samples are available for quality evaluation and technical verification to ensure the product meets your exact application needs.